Admissions Advisor

Concordia University of Edmonton (CUE) is a community of learning grounded in scholarship and academic freedom, preparing students to be independent thinkers, ethical leaders and citizens for the common good.

CUE campus is situated on the banks of the North Saskatchewan River in Edmonton’s historic Highlands neighborhood. Supporting a student body of nearly 3,000, we are known for our small class sizes and our excellence in teaching. Our small classes and diverse student population provide an excellent opportunity for engaging with students in a sustained and nurturing way unique within the Canadian university system. CUE is an institution that values research in the sciences, social sciences, humanities and management. Our vision is to become Canada’s preeminent small university.

CUE is committed to fostering a diverse, equitable, and inclusive environment for work, study, and living. We actively promote dignity for all, rejecting action and language that are harmful to mutual respect.

Reporting to the Associate Registrar, Admissions, the Admissions Advisor is responsible for the evaluation, assessment, and processing of applications for all academic programs. This role serves as a key point of contact for prospective students, applicants, current students, and their families or support networks, providing accurate information and exceptional service regarding programs, admission requirements, and the application process including communicating admission decisions. The Admissions Advisor collaborates closely with other team members and contributes to a range of functions within Enrolment Services.

RESPONSIBILITIES:

• Receive, review, and process applications for admission to all undergraduate and graduate programs.
• Assess high school transcripts for preliminary entrance scholarships and evaluate post-secondary transcripts for transfer credit eligibility.
• Evaluate the completeness of applications, assess academic transcripts, and calculate admission GPAs in accordance with institutional guidelines.
• Interpret international academic credentials, grades, and credits using recognized online tools to determine Canadian equivalencies.
• Conduct timely and appropriate follow-ups with applicants to support application completion and encourage conversion.
• Provide accurate and professional advising to prospective students, applicants, and current students regarding Concordia’s academic programs and admission requirements.
• Advise applicants who are not admitted on alternative pathways or options to meet admission requirements.
• Provide front-line support and customer service at the Student Enrolment Services front desk and through various digital communication channels.
• Maintain accurate and organized electronic student records, ensuring data integrity for all applicant files.
• Participate in the testing of Student Information System (SIS) workflow improvements and identify opportunities to eliminate bottlenecks in the applicant journey.
• Assist the Associate Registrar, Admissions in gathering data for mandatory provincial and federal reporting, including Alberta Student Number (ASN) matching and Designated Learning Institution (DLI) compliance.
• Verify study permit documentation and ensure the absolute authenticity of all admission-related documents to protect institutional integrity.
• Liaise with academic faculties regarding applications to competitive or limited-enrolment programs.
• Compile and prepare institutional statistics and reports for use by internal stakeholders across the university.
• Assist in training and mentoring new Admissions Advisors, ensuring consistency in processes and knowledge transfer.

REQUIREMENTS:

• Bachelor’s degree is required.
• Minimum of two (2) years of experience in customer service or student-facing role is required.
• Ability to successfully pass a security clearance is required.

WORKING CONDITIONS:

• Office setting; desk and prolonged screen time.
• Occasional lifting of office supplies, files, or boxes.
• May require walking between campus buildings.

Closing Date: Application review will commence immediately and continue until the position is filled.

Please direct all questions and inquiries to Human Resources at Concordia University of Edmonton careers@concordia.ab.ca.

Concordia University of Edmonton encourages applications from members of racialized groups, visible minorities, First Nations, Métis, Inuit, and Indigenous persons, persons with disabilities, women, persons of any sexual orientation or gender identity and expression, and others who may support a diversity of perspectives at CUE. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. We thank all applicants for their interest; only those selected for an interview will be contacted.