Front of House Coordinator

About Us

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 21,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

Opportunity

MacEwan University is seeking a Front of House Coordinator for a full-time continuing opportunity with the Faculty of Fine Arts and Communications. 

Working collaboratively with other staff and key faculty members, the Front of House Coordinator contributes to successful events by ensuring that front-of-house functions are carried out effectively and that relationships with MacEwan audiences are developed and sustained. You will be responsible for ensuring that high service standards are met and for developing and maintaining successful communication channels with colleagues and clients. You will also be responsible for the box office on a day-to-day basis. 

Key responsibilities include: 

• Providing access to sales reports for internal and external clients;
• Facilitating presentations of MacEwan’s performance and event spaces to internal and external audiences;
• Displaying marketing messaging to casual ticket buyers, subscribers, and organizations, keeping them aware of seasonal programming including MacEwan’s Theatre and Music seasons;
• Updating theatre software and messaging regularly to ensure that patrons have access to current information and promotions;
• Responsibility for training Box Office personnel, Assistant Coordinators, Front of House; and Usher staff for events, including students and volunteers;
• Ensuring coverage for regular Box Office hours in the event this position cannot be present;
• Ensuring the safe and orderly flow of patrons into and out of theatres, recital hall, paying attention to health and safety regulations, performance requirements, special needs of audience members, and particular circumstances that might arise as a result of multiple venues running simultaneously;
• Troubleshooting ticketing errors and miscommunication with clients in real time on event days;
• Ensuring that house doors are opened and closed at appropriate times and that performances run without interruptions;
• Communicating all information pertaining to the event to the daily casual staff in writing, whenever possible;
• Maintaining relationships with clients and community groups to encourage and facilitate attendance of performances; and
• Distributing invitations and other promotional materials as required, and in consultation with department faculty and staff, and the Office of Communications and Marketing.

Skills 

You will have: 

• Excellent technical skills including a thorough understanding of how to use ticketing software and leverage its features effectively;
• The ability to handle cash, reconcile payments, and run reports;
• Proficiency in the use of Microsoft Outlook, Word and Excel and Google Suite;
• Demonstrated ability to interact effectively with colleagues, patrons, and members of the public;
• Excellent oral and written communication skills;
• Interpersonal skills, including the ability to handle criticism and resolve conflict in the moment;
• Excellent time management, coordination, administration and organization skills;
• The ability to respond with tact and diplomacy in stressful situations;
• The ability to work collaboratively, while being self-motivated and taking responsibility for results;
• An appreciation of the educational environment;
• The ability to act as a role model for students;
• A commitment to providing a high level of customer service; and
• A high level of accuracy and attention to detail.

Qualifications 

• A minimum of a Diploma in Arts Management or similar.
• A minimum of two years of professional experience in a box office and/or Front of House lead position and experience using a computerized ticketing system are required.
• Experience with training and supervising staff and recruiting volunteers, as well as knowledge of house management best practices and procedures.
• Experience with Spektrix software (ticketing software) would be considered an asset.
• An equivalent combination of education and experience may be considered.

Position Requirements 

• This position is on campus only.

Benefits 

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes: 

• Competitive base pay
• Generous vacation time
• Secure pension plan
• Flexible benefits package
• Continuous learning culture
• Opportunities for career growth

How to Apply

To apply, please head to our MacEwan University Opportunities Page, select the job opportunity and click Apply Now. If you require assistance, please contact us at careers@macewan.ca. 

If you are experiencing technical difficulties when submitting your application, please try submitting through a different browser (i.e., Safari, Firefox, Chrome, etc.). If the issue persists, please send a screenshot of the error message to careers@macewan.ca so we can assist and ensure your application is received. 

This position is included under the MacEwan Staff Union Collective Agreement. 

Diversity Statement

MacEwan University is committed to fostering the principles of equity, diversity, and inclusion within our community, and we are dedicated to removing barriers that have been historically encountered and are currently experienced by some members of our society. We welcome and encourage applications from Indigenous peoples, racialized persons, visible minorities, women, persons with disabilities, sexual and gender minorities, and members of all equity-deserving groups. We believe that the diversity of our students, staff, and faculty serves as a strength of our institution and benefit to society. We are committed to ensuring full and inclusive participation for all in our community.

Accessibility Statement

We strive to provide an inclusive and barrier-free work environment, beginning with the hiring process. If you require accommodation, we want to ensure you have the support you need to showcase your abilities. Please contact humanresources@macewan.ca and we will support you to the best of our ability.