End Point Technician - Technology Services Division

• Primary Site: 55918
• Unit and Program: !*!%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3EA related diploma or undergraduate degree from a recognized institution.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3ECompTIA A+ certification is preferred.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3EMicrosoft certification in current endpoint technologies is an asset.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3EA minimum of three years of related work experience providing endpoint support in a business or enterprise environment is required.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3EExperience supporting MacOS in a business or enterprise environment and writing scripts to automate tasks using Windows Power Shell is preferred.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3E%3Cstrong%3EWhat do you need to bring to this position?%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3EA commitment to upholding the Canadian Federation of Library Associations position statements on %3C/span%3E%3Ca href=%22http://cfla-fcab.ca/en/guidelines-and-position-papers/statement-on-intellectual-freedom-and-libraries/%22%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3EIntellectual Freedom%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3E and %3C/span%3E%3Ca href=%22http://cfla-fcab.ca/en/guidelines-and-position-papers/position-statement-on-diversity-and-inclusion/%22%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3EDiversity and Inclusion%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3E.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3EAbility to provide effective customer service.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3EDemonstrated excellence in interpersonal and communication skills.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3EEffective analytical skills.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3ECreative problem solving and effective trouble shooting abilities.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3EEffective project management skills.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3EAbility to work effectively both independently and collaboratively in a team environment.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3EEffective organizational and time management skills, with the ability to manage multiple tasks and changing priorities.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3EAbility and knowledge to assist customers with the use of technology, devices, and in the use of various service applications and web-based platforms.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3E%3Cstrong%3EWho we are:%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3EThe secret ingredient for making EPL a magical place is no secret at all; in fact, it%27s very simple: We share. We share stories, ideas and experiences. We share with our customers, our communities, and ourselves. We are Edmonton%27s largest lender of all manner of information and entertainment.%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3E%3Cstrong%3EPay Band:%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3E%2437.50 - %2447.87 per hour*%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3E*Approximately %2468,521 - %2487,471 per annum based on a 35 hour work week.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3EShift differential may apply in accordance with the terms and conditions of the CSU 52 Collective Agreement.%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3E%3Cstrong%3ENote:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:small;%22%3EThis position consists of varied schedules which include day, evening and weekend shifts.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3ESatisfactory background screening is required for this position, which includes a Criminal Record Check/Police Information Check.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3ECandidates who do not meet the job requirements may be considered at a lower developmental classification and pay level.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Arial;font-size:small;%22%3E%3Cstrong%3ETo apply: Please submit a resume and a cover letter that outlines the reasons why you are interested in working for the Edmonton Public Library and how your education, experience and abilities make you a strong candidate for this career opportunity. %3C/strong%3EOnly candidates who are selected for an interview will be contacted.%3C/span%3E%3C/p%3E
• Position Type: 35
• Group: Professional Services 2
• FTE: Aug 20, 2026
• Average Weekly Hours: Aug 30, 2026, 11:59:00 PM
• Shift: 1
• Shift Hours: Permanent
• Minimum Salary: CSU 52
• Maximum Salary: Edmonton Public Library
• Temporary Position End Date: %3CBR%3E%3CSPAN class=%27text%27 style=%27padding-left: 6px;%27%3EInformation Technology Services, Stanley A. Milner Library, 4th Floor, 7 Sir Winston Churchill Square%3C/SPAN%3E%3CSPAN class=%27text%27 style=%27padding-left: 6px;%27%3E (ITS)%3C/SPAN%3E%3CBR%3E%3CSPAN class=%27text%27 style=%27padding-left: 6px;%27%3EEdmonton%3C/SPAN%3E, %3CSPAN class=%27text%27 style=%27padding-left: 6px;%27%3ET5J 2V4%3C/SPAN%3E%3CBR%3E%3CBR%3E

Description

Qualifications